FAQ

Orders that require shipping within the U.S. will be delivered within three to ten days, depending on your preferred shipping method and how far away you are from us. Shipping outside of the U.S. may take 14 to 30 days. Please check the tracking information provided to see if there is a delay with USPS, UPS, or DHL. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status. International orders can take significantly longer than suggested.

This is automatically sent to your email address when you place an order. You should be able to see your purchased orders in your account. If you haven’t received your order confirmation within 24 hours, please get in touch at orders@chalcedon.edu just in case there’s a problem with your order. Please check your email’s spam or junk folder before contacting us, in case the order confirmation has been diverted there. Please double check your account to make sure your email is spelled correctly.

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and/or process your refund in full, as quickly as possible.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via orders@chalcedon.edu, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

If you contact us immediately, it is possible we can edit your order. If we have already begun processing your order we can come up with a solution. Please call us at 209-736-4365 ext. 12 or orders@chalcedon.edu. Changes may incur extra charges which will need to be paid before processing. If your order change brings your cost down a refund will be issued.

I'm sorry for the inconvience. Your links should have been sent automatically but if not check your account. Your orders should have a "Status & Download" button. If the status of your order is NOT marked fulfilled, you may not see the download link. We will mark it fulfilled as soon as possible.

If you order is marked as fulfilled then our system should have sent the link. Please check your spam/junk folder for this email. If you didn't receive an email of any kind with your download link; feel free to contact us at orders@chalcedon.edu. We can resend the link but you should also have access under the "Status & Download" button on your order.

We do not sell our books by case, simply because they would arrived damaged when shipped. We always repackage our books to ensure your order arrives without damage.

You can call us at 209-736-4365 ext. 12 to inquire about a wholesale or quantity discount. Check our Wholesaler section of our FAQ for more information about wholesale discounts.

Unfortunately, we do not have this option as the United States Postal Service has removed sea freight options for international shipping. They have chosen to make all their shipping options air mail. Because of our new Shopify store we are able to get discounted rates through UPS and DHL which gives us the opportunity to pass along these discounted rates to our international customers. Shipping is still high but now you have more choices and can possibly find something a little less expensive.

We realize places like Amazon are offering smaller shipping costs. This is often due to contracts with the shippping service. As a very large, worldwide company they have the ability access mass-shipping discounts where smaller companies do not.

We used to sell to a lot of bookstores outside of the US but the number has dwindled considerably in the last 15 years. We do still sell to two companies in Australia:

Koorong

Find locations on their site.

https://www.koorong.com/

Light Educational Ministries

200 Florey Dr
Charnwood, ACT 2615

Monday to Friday, 9.00 am to 5.00 pm

02 6259 3944

https://www.lem.com.au/

Yes. Feel free to put the title into your cart and start the process of purchasing. You'll be prompted to create an account which will enable you to track your order. You can also see all discounts and shipping costs by different shipping methods.

Please, do not ask us the cost to send an order internationally. To do so we need to go through the same process you would. Shipping prices are based on item quantity and weight, destination, and shipping method. The best way to find out the cost associated with ordering is to go through the order process. You will see your final total before your need to submit payment.

Yes. Chalcedon shared the first and second print run of The Divorce of Israel with Gentry. Our copies and his are exactly the same.

Additionally, our store has the ability to track our inventory so it will tell you when our titles are getting low. If a title is out of stock it will state that or say it is on backorder/preorder.

No. Because of the cost to print this title, the most we are willing to give is a 10% discount. The site is automatically giving this discount and The Divorce of Israel is already excluded from any other product discounts.

Any shipping discount would still apply.

As The Divorce of Israel is not a Chalcedon produced title, we do not have the right to create an ebook or sell the pdf. To inquire about a ebook or pdf version you will want to contact Kenneth Gentry through his site at https://www.kennethgentry.com/.

Each item has a format listed above the title and in the product details section on the products description page. In addition, item images indicate the type of product you are purchasing:

• Ebooks have red ribbons located in the upper right corner of the image to indicate they are ebooks. Some say PDF because they are PDF ebooks only.
• Used books have a yellow ribbon in the upper right corner indicating they are used (worn books).
• Audiobook are square product images with the audiobook symbol in the bottom left corner.
• MP3 digital albums are square product images with the audio symbol in the bottom left corner.
• CDs, MP3 CDs, and DVDs are all marked in the upper right corner to indicate what they are.
• Physical books are the only products without ribbons on their images.

ebook	PDF only ebook	CD	Audiobook
Red ebook ribbon	Red PDF ribbon	Turquoise CD ribbon	Book logo in corner
Used title	DVD	MP3 CD	Audio Album/Podcast
Yellow used ribbon	Purple DVD ribbon	Turquoise MP3 ribbon	Microphone logo in corner

In some cases, our hardback books where printed more than a decade ago which means the printing price was considerabely cheaper than it is today or in recent years. This can make hardbacks less than their paperback equivelant.

Right now you can find all your digital downloads from the previous Chalcedon Store at our Archive Site's Download Dashboard.

Email us and we can add your previously purchased digital downloads to your new store account. See our contact page.

Our system is not able to handle the gifting of a digital product to another customers account. There are two ways this can be done.

1. You can purchase the digital content, download it, and send it to the person you purchased it for.

2. If the person has an account with us or you have an email for the receiptent you can request the product be added to their account. This is best done over the phone. Please call us at 209-736-4365 ext. 12.

We do not sell our books by case, simply because they would arrived damaged when shipped. We always repackage our books to ensure your order arrives without damage.

You can call us at 209-736-4365 ext. 12 to inquire about a wholesale or quantity discount.

I'm sorry. No. We no longer carry Rev. Sandlin's titles in our catalog.

Try contacting the Center for Cultural Leadership.

You can add a donation to your order. You can search out the product Donation or click the donation banner which is located on most pages towards the bottom. This donation system is designed for customers who would like to give a little extra when purchasing.

If you wish to become a regular donor or Underwriter, please go to Chalcedon's Give Page.

All donations and Underwriter Pledges to Chalcedon are tax deductible. If your donation is $10+, you should receive a receipt of donation from our offices after your donation is placed.

The store is seperate from our donation system. If you wish to set up a recurring donation please go to Chalcedon's Give page on our main site.

All donations and Underwriter Pledges to Chalcedon are tax deductible. If your donation is $10+, you should receive a receipt of donation from our offices after your donation is placed.

You should be able to gain access to your subscription via your account. When logged in click account at the top. Once logged into your account, there should be a link to your subscription to the left.

We accept the following credit cards: MasterCard, Visa, American Express and Discover.

We also accept payment by PayPal, Apple Pay, Meta, Google Pay, Shop Pay and Venmo. If you decide to use either of these methods, you’ll be taken to their processing system, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.

If you would prefer to send a check, please go through the check out process and stop short of submitting your order. This should get you the total amount needed to purchase your item (if you leave the items in your cart a reminder email will be sent to you).

We had hoped to have the ability to use Amazon Pay but because we are a non-profit Amazon will not allow it.

We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to 10 business days (excluding weekends) after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.

If you received a refund from us, it is likely because something was calculated incorrectly on your order. If a discount isn't applied or a better price is available; we try to make sure our customers get their money back.

If your package's tracking information says it was delivered but you don't think you've received it please go through the below steps as we can't check these steps for you:

1. Look around your house. Often a delivery person will leave your package somewhere it can't be easily seen from the road. So please check around your house, porch or back porch. Check behind things and if you have a storage space on your porch, please check inside.
2. Occasionally, if mailboxes are close to a neighbors or you live in a rural area, the delivery person may have delivered it to a neighbor by mistake. If possible check with your neighbors to make sure the package wasn't mis-delivered.
3. Please take your tracking number down to your local post office and have the postmaster check up on your package. They can often see more delivery information than we can see and may know if it is waiting at the post office for you. We have experienced packages being held at post offices for the customer and then a notification is not sent to the customer for pick up.
4. If you've exhausted the above options, please call us and let us know your package didn't arrive. We are happy to help.

We understand this seems like a lot of trouble but often the "missing" package is sitting at a post office and will end up being returned at an extra cost. If you can intercept the package then it saves time and effort.

Yes. Most of the time when a package is delayed there was something the delivery service encountered that was beyond their control: weather, truck breakdowns, accidents, or a large influx of mail.

These things can happen anywhere along the route to you and typically a "delay" means it will come 1 or 2 days late.

If you track your package and notice it is bouncing between two locations, we suggest contacting the delivery service, giving them your tracking information and telling them the issue. This often means they mark that package to be pulled and instead of automated systems sending it back and forth an actual person will move it onto it's next destination.

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to dispatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online. You can use the Shop app to track all orders placed with Chalcedon.

You can also find your order in your account. There should be a Track Order button on each order. This will provide you with tracking information.

Shipping costs depend on the weight and size of the items you’ve ordered, as well as the location where it’s being delivered. You can always check the cost of shipping by adding your items to your cart and starting the check out process.

Unfortunately, orders leaving the U.S. are expensive. For customers who reside in Canada, you may consider shipping your order just over the border on the U.S. side and either having someone bring it to you or retrieve it when you are able. This will bring the shipping down considerably.

Now that we are partnered with Shopify we have access to some discounted shipping methods meaning we are able to offer UPS and DHL in some countries. These discounts were not previously available to us and we hope they help our international customers.

You can absolutely return your item to us, within 14 days after receiving it, as long as it’s undamaged, unused, and contained in its original packaging with all tags and labels attached. We ask that you inform us of the return. You can contact us at orders@chalcedon.edu or 209-736-4365 ext 12.

When we receive the package, we will assess your return to make sure it meets our return requirements. Returned items are subject to a restocking fee of 10%. Items arriving damaged will result in a charge of the product’s cost in addition to our restocking fee. A credit will be issued once the returned item(s) have been received and will be in the form that the order was originally purchased. Shipping and handling charges are not refundable.

We can only exchange items that are of equal or lesser value. If you want something that is of a higher value we can charge the difference.

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via orders@chalcedon.edu with the details. We’ll respond within 48 hours (we are closed weekends). In some cases, we will require a return of the damaged product.

If you should receive the wrong item, please let us know and we can go about getting you the correct item and a method of sending back the incorrect one. Items not returned will incure a charge for that item unless permission was given to keep the item.

If you order is missing an item, please make sure your packing slip/invoice doesn't state the items is backordered. If no indication to that effect is on your order, please contact us and we will send out your missing item.

Please inform us of your return via orders@chalcedon.edu or call us at 209-736-4365 ext. 12. Authorization of return in required and will be processed from the date the request is sent.

• We accept returns within 120 days. Items eligible for returns must be new, unused, and contain all original product packaging and accessories (i.e., no stickers or price tags of any kind). We do not accept out of stock items unless they fall within the 120 day returns window.
• Items arriving damaged will result in a charge of the product’s cost in addition to our restocking fee (see below).
• A credit will be issued once the returned item(s) have been received.
• Returns will be refunded in the form of a credit on account unless a refund payment is requested, or credit card was used.
• Shipping and handling charges are not refundable.
• We charge a restocking fee of 20%.

We do offer bookstores, libraries, school, churches and ministries our wholesale discount. You can find more at our page Wholesale Terms.

We require both billing and shipping address (may be the same), phone number, email address and seller’s permit number/tax id number* for your business. You can download our Wholesale Form which you can send to us at orders@chalcedon.edu.

*We realize some church groups may not have a sellers permit. Please fill out the form and not such in your email.

• We do not have a minimum quantity on wholesale orders.
• Wholesalers get 50% off most items. (see wholesale terms)
  
• Wholesale accounts include schools, libraries, churches, book tables, bookstores, retail stores and retail websites. Please ask if you are unsure about whether or not you qualify for the wholesale pricing.
• Wholesalers can order via: phone, fax, email or through their online wholesale account.

*Some items are not eligible for the 50% discount which will be reflected in the price on the site. Digital items will be given the same discount which is available for regular customers.

Shipping

• Actual cost plus handling (see Handling). This will be included on your bill/order.
• Shipping charge is calculated by the weight, location, and shipping method.
• Orders may be shipped USPS or UPS as requested by receiver (selected on website).
• Tracking information will be sent to email addresses attached to orders (may vary with International orders).
• You can have a freight company pick up your order. Be advised we do not have a loading dock and a lift gate will be required on all freight trucks.
• We DO NOT ship FedEx due to problems with pick up.
• All orders being sent to locations outside the US will be sent US Mail or will be shipped to a freight company of choice (we do have some additional choice via our website).
• No shipping charge to orders if receivers UPS number is used. (This option can NOT be used on the website.)

Handling

• Orders placed on our website will have a handling fee included.
• 3.5% handling fee, minimum handling fee $1.50
• Orders $1000 or more 1.5% handling fee. (Not applicable on web orders.)

• When purchasing via email, phone or fax; we ask that your first order be paid up front.
• Payments may be in the form of credit card, check, or money order. We accept Visa, Master Card, American Express, and Discover.
• Net 30: US customers.
• Net 60: International customers.
• No consignment.
• You may continue to pay when you place your order or we can invoice you. Invoicing is only available with orders placed by mail, email, phone or fax.There is no invoicing capabilities through the online store.
• We request all orders outside of the US be prepaid by credit card.
• We can invoice your through the website if this would make it easier for you to make your payment and receive tracking information.

If you do not wish to place your orders through our website; you can send your purchase order to orders@chalcedon.edu.

50% Discount does not apply to specially discounted set prices. These sets can be added to your cart and a wholesale price for the individual items within the set will be reflected in the price added to your cart.

All digital items are full price and not discounted for wholesalers but will get any current sale being offered.

All "non-Chaledon" items are excluded from our wholesale pricing. You can find a complete list of them here. You would want to contact these companies for wholesale discounts on these products.

We appreciate being told about typos and errors. You can email them to orders@chalcedon.edu and they will be correct as soon as possible.

Please be aware we are opened Monday-Friday from 9am-5pm PST (excluding US bank and postal holidays, Good Friday, the day after US Thanksgiving, and Christmas Eve). You can call and leave a message or email us but we cannot respond over the weekend. Both voice messages and email are checked first thing in the morning. If you have an issue with your order, donation, etc; please leave us a message and we will get back to you.

If you are having issues with the site feel free to call us at 209-736-4365 extension 12 to place your order. All discounts will be applied. You can also email us at orders@chalcedon.edu.

If you need assistance with your subscription please feel free to email subscription@chalcedon.edu or call 209-736-4365 extension 10.

If you need assistance with your donation please email donate@chalcedon.edu or call 209-736-4365 extension 10.