FAQ

If you have not purchased or created an account on our new store then you likely do not have an account with us at this time (on the store). Please re-register by going to Account at the top of the page. Create a new account.

If your past account and digital items you purchased, please email me at orders@chalcedon.edu and I can move them into your new account manually.

Yes. We have found in the past that not having account can hinder discounts and prevent us from getting in contact with you should there be an issue with your order.

Creating an account makes it easy for you to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://chalcedonstore.com/account/register and follow the instructions on-screen.

We have tried to mitigate how often the captcha comes up when logging into our site. However, because we are using the Shopify services they may require you to prove you are not a bot. When clicking on captcha images, it is best to move your mouse in a circular motion because this will also help prove you are not a bot. Bots are incapable of moving in circular motions.

If you continue to have issues with the site, try using the Shop app where you can also make purchases from Chalcedon and track your packages.

Orders that require shipping within the U.S. will be delivered within three to ten days, depending on your preferred shipping method and how far away you are from us. Shipping outside of the U.S. may take 14 to 30 days. Please check the tracking information provided to see if there is a delay with USPS or UPS. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

This is automatically sent to your email address when you place an order. You should be able to see your purchased orders in your account. If you haven’t received your order confirmation within 24 hours, please get in touch at orders@chalcedon.edu just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there. Please double check your account to make sure your email is spelled correctly.

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and/or process your refund in full, as quickly as possible.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via orders@chalcedon.edu, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online. You can always add a note to your second order and we can combine the orders and possibly refund some of the shipping.

I'm sorry for the inconvience. Your links should have been sent automatically but if not check your account. Your orders should have a "Status & Download" button. If the status of your order is NOT marked fulfilled, you may not see the download link. We will mark it fulfilled as soon as possible.

If you order is marked as fulfilled then our system should have sent the link. Please check your spam/junk folder for this email. If you didn't receive an email of any kind with your download link; feel free to contact us at orders@chalcedon.edu. We can resend the link but you should also have access under the "Status & Download" button on your order.

We do not sell our books by case, simply because they would arrived damaged when shipped. We always repackage our books to ensure your order arrives without damage.

You can call us at 209-736-4365 ext. 12 to inquire about a wholesale or quantity discount.

Unfortunately, we do not have this option as the United States Postal Service has removed sea freight options for international shipping. They have chosen to make all their shipping options air mail. Because of our new Shopify store we are able to get discounted rates through UPS and DHL which gives us the opportunity to pass along these discounted rates to our international customers. Shipping is still expensive but now you have more choices and can possibly find something a little less expensive.

We realize places like Amazon are offering smaller shipping costs. This is often due to arrangements with the US Postal Service and because as a very large world-wide company they have the ability to have mass shipping discounts where smaller companies do not.

We used to sell to a lot of bookstores outside of the US but the number has dwindled considerably in the last 15 years. We do still sell to two companies in Australia:

Koorong

Find locations on their site.

https://www.koorong.com/

Light Educational Ministries

200 Florey Dr
Charnwood, ACT 2615

Monday to Friday, 9.00 am to 5.00 pm

02 6259 3944

https://www.lem.com.au/

Each item has a format listed above the price of the title (in the products description page).

• Ebooks have red ribbons located in the upper right corner of the image to indicate they are ebooks. Some say PDF because they are PDF ebooks only.
• Used books have a yellow ribbon in the upper right corner indicating they are used (worn books).
• Audiobook are square product images with the audiobook symbol in the bottom left corner.
• MP3 digital albums are square product images with the audio symbol in the bottom left corner.
• CDs, MP3 CDs, and DVDs are all marked in the upper right corner to indicate what they are.
• Physical books are the only products without ribbons on their images.

All products have their format listed under the title and in the description information.

In some cases, our hardback books where printed more than a decade ago which means the printing price was considerabely cheaper than it is today or in recent years. This can make hardbacks less than their paperback equivelant.

Right now you can find all your digital downloads from the previous Chalcedon Store at our Archive Site's Download Dashboard.

Email us and we can add your previously purchased digital downloads to your new store account. See our contact page.

Our system is not able to handle the gifting of a digital product to another customers account. There are two ways this can be done.

1. You can purchase the digital content, download it, and send it to the person you purchased it for.

2. If the person has an account with us or you have an email for the receiptent you can request the product be added to their account. This is best done over the phone. Please call us at 209-736-4365 ext. 12.

We do not sell our books by case, simply because they would arrived damaged when shipped. We always repackage our books to ensure your order arrives without damage.

You can call us at 209-736-4365 ext. 12 to inquire about a wholesale or quantity discount.

We accept the following credit cards: MasterCard, Visa, American Express and Discover. We also accept payment by PayPal, Apple Pay, Meta, Google Pay, Shop Pay and Venmo. If you decide to use either of these methods, you’ll be taken to either their processing system, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.

If you would prefer to send a check, please go through the check out process and stop short of submitting your order. This should get you the total amount needed to purchase your item.

We had hoped to have the ability to use Amazon Pay but because we are a non-profit Amazon will not allow it.

We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to 10 business days (excluding weekends) after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.

If you received a refund from us, it is likely because something was calculated incorrectly on your order. If a discount isn't applied or a better price is available; we try to make sure our customers get their money back.

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to dispatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online. You can use the Shop app to track all orders placed with Chalcedon.

You can also find your order in your account. There should be a Track Order button on each order. This will provide you with tracking information.

Shipping costs depend on the item you’ve ordered and the country where it’s being delivered. You can always check the cost of shipping by adding your items to your cart and starting the check out process.

Unfortunately, orders leaving the U.S. are expensive. For customers who reside in Canada you may consider shipping your order just over the border on the U.S. side and either having someone bring it to you order retrieve it when you are able. This will bring the shipping down considerably.

Now that we are partnered with Shopify we have access to some discounted shipping methods meaning we are able to offer UPS and DHL in some countries. These discounts were not previously available to us and we hope they help our international customers.

You can absolutely return your item to us, within 14 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached. We ask that you inform us of the return. You can contact us at orders@chalcedon.edu or 209-736-4365 ext 12.

When we receive the package we will assess your return to make sure it meets our return requirements. Returned items are subject to a restocking fee of 10%. Items arriving damaged will result in a charge of the product’s cost in addition to our restocking fee. A credit will be issued once the returned item(s) have been received and will be in the form that the order was originally purchased. Shipping and handling charges are not refundable.

We can only exchange items that are of equal or lesser value. If you want something that is of a higher value we can charge the difference.

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via orders@chalcedon.edu with the details. We’ll respond within 48 hours (we are closed weekends). In some cases, we will require a return of the damaged product.

If you should receive the wrong item, please let us know and we can go about getting you the correct item and a method of sending back the incorrect one. Items not returned will incure a charge for that item unless permission was given to keep the item.

If you order is missing an item, please make sure your packing slip/invoice doesn't state the items is backordered. If no indication to that effect is on your order, please contact us and we will send out your missing item.

Please inform us of your return via orders@chalcedon.edu or send a fax to 209-736-0536. Authorization of return in required and will be processed from the date the request is sent.

• We accept returns within 120 days. Items eligible for returns must be new, unused, and contain all original product packaging and accessories (i.e., no stickers or price tags of any kind). We do not accept out of stock items unless they fall within the 120 day returns window.
• Items arriving damaged will result in a charge of the product’s cost in addition to our restocking fee (see below).
• A credit will be issued once the returned item(s) have been received.
• Returns will be refunded in the form of a credit on account unless a refund payment is requested, or credit card was used.
• Shipping and handling charges are not refundable.
• We charge a restocking fee of 20%.

We do offer bookstores, libraries, school, churches and ministries our wholesale discount. You can find more at our page Wholesale Terms.

We require both billing and shipping address (may be the same), phone number, email address and seller’s permit number/tax id number* for your business. You can download our Wholesale Form which you can send to us at orders@chalcedon.edu.

*We realize some church groups may not have a sellers permit. Please fill out the form and not such in your email.

• We do not have a minimum quantity on wholesale orders.
• Wholesalers get 50% off most items. (see wholesale terms)
  
• Wholesale accounts include schools, libraries, churches, book tables, bookstores, retail stores and retail websites. Please ask if you are unsure about whether or not you qualify for the wholesale pricing.
• Wholesalers can order via: phone, fax, email or through their online wholesale account.

*Some items are not eligible for the 50% discount which will be reflected in the price on the site. Digital items will be given the same discount which is available for regular customers.

Shipping

• Actual cost plus handling (see Handling). This will be included on your bill/order.
• Shipping charge is calculated by the weight, location, and shipping method.
• Orders may be shipped USPS or UPS as requested by receiver (selected on website).
• Tracking information will be sent to email addresses attached to orders (may vary with International orders).
• You can have a freight company pick up your order. Be advised we do not have a loading dock and a lift gate will be required on all freight trucks.
• We DO NOT ship FedEx due to problems with pick up.
• All orders being sent to locations outside the US will be sent US Mail or will be shipped to a freight company of choice (we do have some additional choice via our website).
• No shipping charge to orders if receivers UPS number is used. (This option can NOT be used on the website.)

Handling

• Orders placed on our website will have a handling fee included.
• 3.5% handling fee, minimum handling fee $1.50
• Orders $1000 or more 1.5% handling fee. (Not applicable on web orders.)

• When purchasing via email, phone or fax; we ask that your first order be paid up front.
• Payments may be in the form of credit card, check, or money order. We accept Visa, Master Card, American Express, and Discover.
• Net 30: US customers.
• Net 60: International customers.
• No consignment.
• You may continue to pay when you place your order or we can invoice you. Invoicing is only available with orders placed by mail, email, phone or fax.There is no invoicing capabilities through the online store.
• We request all orders outside of the US be prepaid by credit card.
• We can invoice your through the website if this would make it easier for you to make your payment and receive tracking information.

If you do not wish to place your orders through our website; you can send your purchase order to orders@chalcedon.edu.

50% Discount does not apply to specially discounted set prices. These sets can be added to your cart and a wholesale price for the individual items within the set will be reflected in the price added to your cart.

All digital items are full price and not discounted for wholesalers but will get any current sale being offered.

All "non-Chaledon" items are excluded from our wholesale pricing. You can find a complete list of them here. You would want to contact these companies for wholesale discounts on these products.

We appreciate being told about typos and errors. You can email them to orders@chalcedon.edu and they will be correct as soon as possible.

Please be aware we are opened Monday-Friday from 9am-5pm PST (excluding US bank and postal holidays, Good Friday, the day after US Thanksgiving, and Christmas Eve). You can call and leave a message or email us but we cannot respond over the weekend. Both voice messages and email are checked first thing in the morning. If you have an issue with your order, donation, etc; please leave us a message and we will get back to you.

If you are having issues with the site feel free to call us at 209-736-4365 extension 12 to place your order. All discounts will be applied. You can also email us at orders@chalcedon.edu.

If you need assistance with your subscription please feel free to email subscription@chalcedon.edu or call 209-736-4365 extension 10.

If you need assistance with your donation please email donate@chalcedon.edu or call 209-736-4365 extension 10.